Jeff D Yom

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

CANCEL My Membership, now!

I demand your company CANCEL my membership, immediately. It's worthless. There is no where on your site to cancel, even though I followed instructions to do so. I'm done. Cancel my membership!!! Member ID is 7889****
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Preferred solution: Cancellation of my Account Membership

User's recommendation: Stay Away!!!

Lashae Way

How did the money got deducted from my white...

How did the money got deducted from my white calling card balance.Can you please send the receipt/reason for the money being deducted?
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Peter D Apd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boneo, Victoria

Complaint about unscrupulous practices of White Label Dating

I wish to vehemently complain about your practices and unsuccessful attempts to contact yourselves about cancelling membership which I only enquired about. On Friday 28th the dating site "Cheeky Mature Dating" was opened and immediately you charged my card with $1.00 to join said site,then my attempts to cancel cannot be processed until after 48 hours at which time you will then charge my card with a 6 months subscription which no person in their right mind would allow. Please cancel immediately subscription and delete account. Thankyou
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User's recommendation: This site is a full on scam do not use

Anonymous
map-marker Sebring, Florida

Members are not who they say they are!

The website doesn't confirm a member's identity like it should. If we pay you, then we should get more protection than we do! I found a few gentlemen who were nice, interesting, men. But the profile pictures that are posted of them and what their characteristics say about themselves is not the same! So they must be scammers?
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User's recommendation: Only contact people who live in your area, so you can actually meet them?

Anonymous
map-marker Edgware, England

Pof.com cancellation

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Hi. Unable to cancel my pof account and stop futher payments. Can you help. Ive tried pof.com/Delete accountsB.aspx. for dome reason it wont allow me in
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1 comment
WhiteLabelDating

Hello, thank you for your message. Please send an email over to support@venntro.com who will be able to resolve this issue for you.

gary h Sid

Money stolen from my account and refusal to refund

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This company (Senior Dating) took £89 from my account in January, I cancelled my membership as I was getting no replies to my ad and asked for a refund, they replied saying that they would not refund me and that the money was for 6 months, yet they took A YEARS subscription. I am now looking at other means to get my money back. TOTAL SCAMMERS AVOID AVOID AVOID

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Loss:
$129

Preferred solution: Full refund

User's recommendation: DONT USE THEIR SERVICE

5 comments
Guest

They did the same to me and refused to refund me, I had to cancel my card with the bank to stop them helping themselves.

WhiteLabelDating

Hi there, thanks for getting in touch. I'm really sorry to hear about your experience.

We offer 4 subscription types for one month, 3 months, 6 months and 1 year. If there has been confusion around the set up of your account our Customer Support team will be able to advise. I have also passed your concern onto our Head of Customer Care however I am unable to see your contact details on this post.

Please contact support@venntro.com for us to be able to contact you to resolve. Thanks, White Label Dating team

gary h Sid
reply icon Replying to comment of WhiteLabelDating

I have contacted support@***.com and received the same reply that they have no intention of returning my money and that I will continue to be a member until my subscription expires. In other words they are forcing me to stay a member and holding me to ransom. What disgusting and totally unacceptable behaviour from a so called professional company.

WhiteLabelDating
reply icon Replying to comment of gary h Sid

Hi Gary, nobody is forcing you to stay a member. If you have requested a cancellation this will take effect from the end of the your subscription period.

If you are not entitled to a refund we want to be able to let you use the service for the duration you have paid for - it is up to you whether you choose to use this or not. If you have not yet requested a cancellation, your membership will be renewed as per the terms and conditions you have agreed to when joining the service.

If you wish to cancel, please contact support@venntro.com. Many thanks

gary h Sid
reply icon Replying to comment of WhiteLabelDating

Rubbish you are forcing people to remain members because you don't want to refund them, why don't you be honest and stop scamming people out of their money ? You are a dating site Right !

So if a member meets someone and does not require the service because of this why are you making them stay members until their subscription expires? It makes no sense whatsoever. I note that in your reply you say " Nobody is forcing you to stay a member" But that is just what you ARE doing by holding on to subscriptions and refusing to return unused subs.!!!!!! money that is NOT YOURS.

You should be bloody well ashamed of yourselves and your crooked business. If anyone is reading this I would advise you to avoid these criminals and go to a real dating site ( I wish I had)

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Anonymous
map-marker London, England

Worst Customer Service Ever

I registered as a partner on your site and was allocated an account manager who has no regard for customer service or the company''s reputation. Has not bothered much to help with our site, doesnt pick up emails, doesnt return calls, goes on holiday with no contact. Their site says a partner site can be up and running in 72hrs , mine has now been 2months with no live date in sight because of an account manager who has shown no regard for customers.
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2 comments
WhiteLabelDating

Hi there, Thanks for getting in touch. I'm really sorry to hear about your experience with White Label Dating.

I have passed on your complaint to the Head of White Label Dating who is aware of the complaint, however, I'm unable to see your contact details.

Please can you send your contact details to partnersupport@whitelabeldating.com and address this to the Head of White Label Dating so we can get your sites up and running? All the best, Shanice - White Label Dating

Guest
reply icon Replying to comment of WhiteLabelDating

Wow Customer Service at WLD. If your happy for people to get scammed and make you money you must sleep on a bed of nails lol.

If it were a bed of screws, then I could understand that. WLD will screw you over, just like they do to all their paying customers....

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Mark V Thy

Illegal debits

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I have just discovered that Venntro media group have taking money from my bank account since I cancelled my subscription back in August 2018. They deny I cancelled it but if that is the case why have I not received emails from potential partners. The reason I cancelled was I met a partner in June 18. It's about time these fraudulent crooks where band from the media. M B Viney
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Reason of review:
Return, Exchange or Cancellation Policy
1 comment
WhiteLabelDating

Hi there, I'm sorry to hear that you didn't successfully cancel your membership. Our customer support team will be more than happy to assist you in cancelling to ensure no further payments are taken and we can delete your profile as you have now found somebody.

You can reach out to them directly via support@venntro.com. Many thanks, Kerry - White Label Dating

Michael P Nte
map-marker London, England

I can no longer login to South London Singles

I payed my subscription to join South London Singles in August 2018. All was fine until about one month ago when I found I was unable to login to my membership at South London Singles. Whenever I try to login im told this site is not available. Please explain what the problem is with me being unable to login as normal..
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Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
WhiteLabelDating

Hi there, I'm sorry you've had difficulty logging in to your account. If we are ever experiencing technical difficulties with a site our support team will be on hand to provide you with assistance via support@venntro.com Many thanks, Kerry - White Label Dating

Anonymous

Avoid any site they run

Technically their sites run quite well, but there is one huge problem with them - all sites regardless of name and target audience share the same people. So if you join what is meant to be a vanilla site, you will get lots of kinky people contacting, thinking you are on their site. If you join what you think is a discreet site for Marital Affairs, you will have your profile shared with lots of vanilla people - many of whom lecture for daring to be marries on "their" site. This both *** people off, but also reduces the actual target audience you think you are getting, so it looks like hundreds, when in fact for your interest it might be a small handful, most of whom have already left pissed off with the site. Avoid. Do a google on the site name and "white label dating" and see if your site is one of them.
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1 comment
WhiteLabelDating

Hi there, We're sorry you haven't enjoyed your experience. White Label Dating operate using a shared member database which is highlighted upon sign up to each dating site.

Every site gives you the opportunity to alter your search settings to better tailor your dating experience to what you're looking for. Our support team will be able to assist you with this - you can reach out to them via support@venntro.com Many thanks, Kerry - White Label Dating

Anonymous

AVOID

I was joining one of their dating sites called date island of wight singles. They basically told me I was a fraud! And that I wasn't real!! For No reason what so ever!

I have heard this from friends when I mentioned it and they said I had a lucky escape cos most of their members are fake and are not real. Made up people.

Scamming and just after your money.

No real customer services.

I noticed their reviews are also run by their company. So fake reviews on their site because the reviews I found else where wasn't nice or any good. I just wished I found them earlier to avoid the headache the site as coursed me.

So my advice would be avoid. There are better sites out there

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Reason of review:
Bad quality
2 comments
WhiteLabelDating

Hi there, We're sorry to hear you did not enjoy your experience on our dating site. White Label Dating do not have any fake member profiles and we also work with industry-leading scammer identification teams to eliminate scammer profiles.

Our customer support team will be able to advise if there are any issues with your profile.

You can reach out to them directly via support@venntro.com. Many thanks, Kerry - White Label Dating

Guest

i know someone who is one of their partners. she was just informed their revenue sharing model is being reduced from 50-50 to 95-5 in september.

they are removing any incentive for partners to work on signing up new (aka currently seeking) individuals. if you think the sites were dodgy before, just wait a few weeks, it is going down the toilet!

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Anonymous

This company must be shut down

It was a while ago, they have many sites with many names, but all you need to know is, if it's ran by white label dating then DO NOT BOTHER! it's all lies and the profiles are all fake, there is no chance of any refund what so ever, so avoid them, even if you see a profile pic of someone you know it means nothing, their just another victim that has had their pic stolen by these pack of money grabbing lying scammers, god only knows how rich this mob has got scamming people, this company of lying money robbing cheats must be shut down because that's all they are as they don't provide any service what so ever.

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Anonymous

Being jerked around trying to find legit women

Ive been promised n promised that just go to the libks that are sent to get their info and after many times of doing so ZA BIG FAT NOTHING NOTHING NOTHING I WISH HANGINGS WERE LEGAL AS TGATS WHAT SHOULD HAPPEN TO EVERY ONE INVOLVED WITH THE DECEPTIINS
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Reason of review:
Not as described/ advertised
1 comment
Guest

It might have helped to get the result you wanted if you were at least partly literate! Most of the problems consumers experience on dating sites is caused by not paying attention to the detail and then becoming ignorant and rude and expecting that to be an incentiive for the company to help you. Taking a conciliatory and reasonable stance when making contact usually does the trick; I'd love to see your face when someone calls for you to be hanged for what they perceived to be a broken promise!

Anonymous

Scam

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At the time I am writing this review, there has been no way to follow the instructions giving for canceling my subscription. These are the instructions given: 1.

Go to 'Account' and click on 'Site Membership' 2. Select 'Cancel my subscription' 3. We'll ask you some quick and easy questions about your experience to help us improve the site The word "cancel" does not appear on the site membership page.

After three days of phone calls, I have not been able to contact anyone at White Label Dating. xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx

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Reason of review:
Return, Exchange or Cancellation Policy
3 comments
gary h Sid

Yes they are very good at giving you the run around and keeping money that they are not entitled to. The best way to damage these crooks is by alerting every social media group that you can and losing these scammers money and customers.

Guest

Just do what my friend recently had to do (this was for a different dating site and NOT White Label). He cancelled his card immediately so no further charges could be made.

WhiteLabelDating

Hi there, I'm sorry to hear you're having trouble contacting us and cancelling your account. So that a member of our customer care team can contact you, please could you share your email address with me?

They will be able to help you cancel your subscription with us. Many thanks, Michaela - White Label Dating

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Shonn Hkh
map-marker Mansfield, England

Scams, profiles on multiple sites, recycled unused profiles.

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Its been just over a week. Multiple winks, messages, but 95% are scams. An email for better communication is shared from supposed would member. (no paid on some sites can send but not read messages). Turns out they are desperate African and Eastern European women looking for a better life. Stilted English promising undying love. They found out reported by people like me, or the system does. They get shut down only to pop up moments later.

Lots of profiles have no indication when their owner was last online onsite. Email n my inbox urging join other similar sites. beware it's the same profiles recycled.

Then, of course, there is email enticing us to join yet more sites. All of which it turns go into White Label Dating pockets.

Check out those sites and no matter which site you join all profiles appear. Seen on one site seen em all. So it's possible an inactive profile cold be recycled for years.

I made a dating diary entry nowhere near as detailed this. because criticised it was rejected!

White Label Dating have customer Charter but dont lie up to it.

View full review
Loss:
$80
Pros:
  • Some nice people
Cons:
  • Rejecting honest reviews in dairy entries
  • Scammers
  • Multiple web sites sharing profile
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

4 comments
WhiteLabelDating

Hi Karl, 

I'm sorry to hear you are dissatisfied with the service. 

When a new user signs up to one of our sites, our team of trained moderators screen all the content on their to profile to confirm that it's genuine. This involves analysing pictures, profiles, diary entries, videos and initial private messages to ensure they meet our membership qualifying criteria for that individual site or network.

Our moderation team also work very closely with an advanced anti-scammer software to help them spot scammers faster and remove them from our sites before they contact any members.

While we do everything we can to protect our members, unfortunately sometimes they are incredibly hard to spot and some "slip through the net". When an ingenue member is brought to our attention, we take immediate action and remove them from our sites. If you suspect a member to be a scammer, please user the “Report member” button available on every profile.

While we do show when members are online through the ‘Online Now’ notification, we do not show when members were last online.

We as a company run a range of dating, lifestyle and social networking sites online. All of which work on a single shared database. Our database is split into specific networks and each site is designed to attract a different type of member and cater for their needs. The reason we would entice you to join other sites would depend on what you are looking for.

The benefit of our shared database is that members are able to get in contact with you from a same-natured websites instead of having to register on multiple accounts. This works at your advantage and provides further opportunity for you to meet your perfect match.  Rest assured that at no point are inactive profiles recycled. All the profiles you can see on our sites are completely consumer generated and we do not send out messages or winks on the behalf of our members.  I hope that this has put your mind at rest.

If you have any further questions, please don’t hesitate to get in touch. Best wishes, Michaela

Guest
reply icon Replying to comment of WhiteLabelDating

Thats ***, you dont stop scammers, they are *** hounding me and Im deleting my account, you lot are the worse scammers ever, plain to see when all your comments on the site get rejected because you say something about being scammed, Your sites are a ripoff and a total waste of time for anyone.

WhiteLabelDating
reply icon Replying to comment of Guest-1253923

Hi there,

To protect the safety of our members, our trained Moderation team check all user generated content on our sites. Any of the following information is not permitted and will have led to your comments being rejected:

-Contact details (email, phone, Facebook etc.)

-Membership information (e.g.

'I am not a full member' or 'my membership runs out on…’)

-Slander of the site or any of its members

-Referencing any other website that is not this one -Language that is deemed inappropriate for the site I hope this helps.

If you have any further questions, please don't hesitate to get in touch. Best wishes, Michaela

gary h Sid
reply icon Replying to comment of WhiteLabelDating

Rubbish ! you do nothing whatsoever for your members only make it impossible for them to make a diary entry in the fear that other members may read something that you don't want them to know, At weekends no one is on hand to contact and we are told to contact customer support on Monday, where we receive a standard message telling us nothing of any use.

The site has been very carefully designed to avoid helping members or offering any positive solutions unless of'course its in your favour.

Members receive fake introductions from other members hundreds of miles away, and I myself have had many obvious scammers contact me. Instead of *** with your lies and avoiding straight answers to members questions for once start acting like an honest organisation and stop stealing from people.

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Anonymous
map-marker Birmingham, England

White Label Dating Website Review from Birmingham, England

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Joined up as a basic member, the site is so controlling ( because they want you to pay them to contact non existent members) I have said things like "Hello how are you" or "I like where you live" or "You are really pretty" this *** site rejects things like this!!!! I complained directly to their own web site about another of their sites (which was an out and out ***!) and they are trying to mess me about on the one I am on at the moment!! (every time I click on a ad it goes straight to up-grade) and its supposed to be free! I was on Match (.***) and threatened to report them to trading standards as some of the women on there were off another site and they had paid for the details!! People were gobsmacked to learn they had a new name and address on a new dating site!!!!
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Reason of review:
Crap web site
2 comments
Guest

Read this:

http://www.channel4.com/news/fools-for-love-how-one-internet-dating-firm-dupes-clients

Guest

Major News Channel exposes fraud at white label dating:

http://www.channel4.com/news/fools-for-love-how-one-internet-dating-firm-dupes-clients

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